Communication

Communication in a Remote Setting

In a remote setting, communication is key. Effective communication ensures that you understand what you’re doing and what your team is doing. Here’s a breakdown of how to achieve this:

Key Questions for Effective Communication

1. Was my message clear?
2. Was it heard/Seen?
3. Was it understood?

To avoid communication breakdown, we need to address common pitfalls:

1. Keeping quiet. – The team doesn’t know what you’re working on. You have not updated the team on your work.
2. Keeping information to yourself. – You have information that the whole team does not have. Share it on the appropriate channels.
3. Making assumptions. – You think that everyone has the same information or understood it the same way. Take time to clarify or get clarification

Types of Communication

There are four types of communication:

1. Verbal Communication: Speaking directly with others.
2. Non-Verbal Communication: Body language, facial expressions, and gestures.
3. Visual Communication: Use of images, charts, and diagrams.
4. Written Communication: Emails, messages, and documents.

No matter how we communicate, start by considering what the reader/listener should think, feel, and do after receiving our message.

Tools for Communication

We have several tools at our disposal to ensure we stay connected across all channels of communication:

1. Slack: Your go-to platform for written messages or starting a huddle (verbal).
2. WhatsApp: Great for getting quick attention from your team. Make sure you have joined the ERP Group
3. Calls: Use WhatsApp or other calling options for direct verbal communication.
4. Email: For more formal or detailed written communication.

The 7 Cs of Effective Communication

Use the 7 Cs as a checklist to ensure your messages are effective:

1. Clear: Ensure your message is easy to understand.
   • Example: “Please complete the project report by Friday.”
2. Concise: Keep your message brief and to the point.
   • Example: “Meeting at 10 AM. Agenda: Project update.”
3. Concrete: Provide specific details.
   • Example: “Submit your code changes by 3 PM today.”
4. Correct: Use accurate information and correct grammar.
   • Example: “The deadline is June 30th, not July 1st.”
5. Coherent: Ensure your message is logical and flows well.
   • Example: “First, we’ll review the budget. Next, we’ll discuss the timeline.”
6. Complete: Include all necessary information.
   • Example: “Please bring your laptops to the meeting.”
7. Courteous: Be polite and respectful.
   • Example: “Could you please send the report by 5 PM? Thank you!”

Final Thoughts

Remember, communication is crucial not just at school or work, but in all aspects of life. By focusing on clarity, ensuring your message is heard and understood, and using the 7 Cs as a guideline, you can improve your communication skills and foster better collaboration in a remote setting.